shipping & return
Shipping
We are committed to delivering your order quickly and efficiently. Here is all the information you need about our shipping policies and procedures.
1. Processing Time
- All orders are processed within 1-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we experience a high volume of orders or if there are any delays due to unforeseen circumstances, we will notify you via email.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and carrier service availability.
3. International Shipping
- We offer international shipping to selected countries. Shipping rates and delivery times will vary depending on the destination.
- Customs, duties, and taxes are not included in our shipping charges and are the responsibility of the customer.
- International orders may be subject to delays due to customs processing.
4. Order Tracking
- Once your order has shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to check the status of your shipment.
5. Shipping Restrictions
- We currently do not ship to P.O. boxes or APO/FPO addresses.
- Certain items may be restricted from shipping to specific locations due to carrier or government regulations.
6. Lost or Damaged Packages
- We are not responsible for lost or stolen packages. If your order is lost or arrives damaged, please contact the shipping carrier directly or reach out to our customer support team for assistance.
Return
Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
1. Eligibility for Returns
- You have 30 days from the date of delivery to return your item(s).
- Items must be unused, in their original condition, and in the original packaging.
- Certain items may be exempt from returns, including:
- Gift cards
- Sale items
- Custom or personalized orders
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service team at [insert email address] or call us at [insert phone number] to request a return authorization.
- Provide your order number and reason for the return.
- Our team will guide you through the return process and provide a return shipping label if applicable.
3. Return Shipping
- You will be responsible for paying the shipping costs for returning your item(s), unless the return is due to an error on our part (e.g., wrong item sent).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
4. Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert number of days] days.
5. Exchanges
- If you need to exchange an item for the same item or a different size/color, please contact us for assistance. We will guide you through the exchange process.
 
 
